Privacy Policy

Makana Health Privacy Policy
Effective 2025

At Makana Health, we deeply value your privacy and are dedicated to protecting the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, protect, and share your information when you engage with our services — including consultations, psychological evaluations, therapeutic care, and communication through our digital platforms.

Scope of This Policy

This Privacy Policy applies to information collected through our website (http://makana.health), secure online forms, client portals, and any other digital tools or services that link to this policy. It does not apply to information collected offline or through websites we do not control.

Information We Collect

When you work with Makana Health, we may collect information that personally identifies you, such as your name, email address, phone number, mailing address, and date of birth. We may also collect health information you choose to share with us, including medical history, mental health background, and details related to family-building or reproductive care. Additionally, we may receive information about you from referring clinics, trusted partners, or other professionals involved in your care. We also collect information about how you interact with our website, emails, or digital tools. If payment is required, your billing information is processed securely through reputable third-party providers.

Cookies and Analytics

We may use cookies and similar tracking technologies to gather information about how visitors use our website, including pages viewed and links clicked. We may also use trusted third-party tools, such as analytics services, to help us better understand site usage and improve your experience. You can adjust your browser settings to block or delete cookies, but please note that doing so may affect how our website functions.

How We Use Your Details

We use the information you provide to deliver the services you request, such as clinical care, evaluations, or ongoing support. This information also helps us communicate with you about appointments, follow-ups, and important updates related to your care. We maintain accurate records in line with professional, legal, and ethical standards. We may also use your information to monitor and improve the quality of our services and to comply with legal or regulatory obligations.

How We Keep Your Data Safe

Protecting your information is a priority at Makana Health. Sensitive data is stored securely using HIPAA-compliant systems whenever appropriate. Access is limited to authorized team members only. We use encryption, secure servers, and strict access controls to help prevent unauthorized access, misuse, or disclosure of your information.

When and Why We Share Information

Makana Health does not sell, rent, or trade your personal information. We may share your information when it’s necessary, for example, with your written consent if you ask us to release an evaluation or report to another party, or with trusted professionals directly involved in your care. We may also share information if required by law, such as in response to a court order, mandatory reporting, or other legal obligations.

Trusted Service Providers

To help us deliver quality care, we may use carefully selected third-party service providers for scheduling, secure messaging, telehealth appointments, payment processing, and other operational support. These partners are required to comply with HIPAA and maintain strong data security measures.

External Links

Our website, http://makana.health, may contain links to other websites that we do not operate or control. Please note that we are not responsible for the privacy practices or content of these external sites.

International Visitors

Makana Health is based in the United States. If you access our website or services from outside the U.S., please be aware that your information may be transferred to, stored, or processed in the United States, where privacy laws may differ. By using our site or services, you consent to this transfer.

Your Rights and Choices

You have the right to request access to your records or copies of the information we maintain about you. If you believe any of your information is incomplete or inaccurate, you may ask us to make corrections. Where allowed by law, you may withdraw consent for certain uses of your information. If you believe your privacy rights have been violated, you have the right to file a complaint. To exercise any of these rights, please contact us at info@makana.health or call 877-665-7498.

Your Responsibilities

If you access any secure area or client portal through Makana Health, please keep your login credentials confidential. If you believe your account security has been compromised, notify us promptly. Remember to log out of your account before leaving your device unattended.

Your Consent

By using our website and engaging with our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Policy Updates

Makana Health may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the Effective Date above. Continued use of our website and services after an update will be regarded as acceptance of the revised terms.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please email us at info@makana.health or call 877-665-7498. For more information, visit http://makana.health.